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| Touchstone
Wireless’ QualityFirst Program is second
to none in the wireless industry. This Quality Management
System is designed to meet and/or exceed our customers'
expectations every time. We track information in real time
to provide accurate, reliable data that keeps your business
profitable. |
At
Touchstone Wireless, QualityFirst means:
- 100%
inspection of all phones including accessories packaged with
each individual phone;
- Real-time tracking
from the time your product ships to us until it is returned to
your location;
- Process control
and documentation through every step of the process;
- Root cause analysis
that provides meaningful data to make critical
decisions about your assets;
- Accurate and
efficient labeling of product in our custody and upon
shipment;
- Quality documentation
to match your requirements for all of our operators
and technicians;
- On-going training
and certification of our facilities and personnel;
- Process improvement
to ensure corrective actions are documented
and followed up on;
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- Measurement Tools – Touchstone has developed
the internal
systems to track quality to the ESN and operator
level, providing pareto detail leading to root cause
analysis and improvement.
- Touchstone
has a Certified Quality Director on staff to apply
proven techniques to any program.
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