At Touchstone Wireless, our Quality Management System:

• 100% inspection of all phones including accessories packaged with each individual phone;
  
  
• Real-time tracking from the time your product ships to us until it is returned to your location;
  
  
• Process control and documentation through every step of the process;
  
  
• Root cause analysis that provides meaningful data to make critical decisions about your assets;
  
  
• Accurate and efficient labeling of product in our custody and upon shipment;
  
  
• Quality documentation to match your requirements for all of our operators and technicians;
  
  
• On-going training and certification of our facilities and personnel;
  
  
• Documented corrective action process leading to continuous improvement ;
  

• Measurement Tools – Touchstone has developed the internal systems to track quality to the ESN and operator level, providing pareto and root cause analysis.
  
  
• Touchstone has a Certified Quality Director on staff to apply proven techniques to any program.